Enjoy FREE Shipping On All Orders. SHIPPING: 5-7 business days from date of order.

Frequently Asked Questions

Since orders are hand-made, what is your turnaround time (TAT)?

  • All these soft, cuddly critters are hand made with love and packaged with care for your littles to enjoy!
  • All retail orders received will require a turnaround time of 5-7 business days. All wholesale orders will require a turnaround time of 8-10 weeks; this will change during Q4.
  • Business days do not include weekends or holidays.


How do I wash and care for the critters?

  • All critters are washable - hand wash or spot clean is best
  • We recommend putting the critters in a little garment bag if they are machine washed with similar items. Critters can be tossed in the dryer (low heat recommended). Before giving critters back to small children make sure all pieces are firmly attached.


Can I leave my littles with the adorable critters?

  • As with all toys, we recommend that you do not leave your small children with the critters whether awake or asleep. Most Critters come in an eco-friendly reusable drawstring bag - keep these bags away from small children.


How safe are the eyes?

  • Each critter has safety eyes secured onto them. Safety eyes are widely used in the toy industry. Prior to giving small children their critters, make sure that they are firmly attached.


Are the colors on the site accurate to what I will be receiving?

  • Actual colors may vary due to computer monitors displaying colors differently. Everyone sees colors differently but we try extremely hard to use photos that are as life-like as possible. Although we try our best, please understand that actual colors may slightly vary due to your monitor.


Where do you ship?

  • Shipping is available to the 50 United States and any APO. Currently, we do not ship Internationally or to the U.S. Territories.


What is your shipping timeframe?

  • All orders will be sent First Class. According to USPS.com First Class ship time is 1-3 days business days. (Please note: once your critters leave my possession I am not not able to guarantee USPS's ship time.) 
  • Orders may upgrade to Priority Mail for an additional $5. According to USPS.com Priority mail ship time is 1-3 business days and includes USPS Tracking. (Please note: once your critters leave my possession I am not not able to guarantee USPS's ship time.) 
  • Business days do not include weekends or holidays.
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